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Le Château Bonne Entente - Statement on Respecting Personal Information Online
Le Château Bonne Entente agrees to respect your privacy and your identifiable personal information. Le Château Bonne Entente's mission is to make every possible effort to respect our guests' expectations concerning the products and services we provide to business or pleasure travelers. We try to give our customers an experience that meets their expectations through the responsible use of the information they entrust us with. Le Château Bonne Entente agrees to respect your privacy and adhere to principles applying to data protection and to laws covering personal information in effect worldwide.
We have formulated this Personal Information Policy in order to explain why we collect this information, how we use it and how its use can help us improve our websites. We want you to be able to make informed decisions. Therefore, we encourage you to read the following sections to better understand how this information will be used.
Kind of Information Collected
Le Château Bonne Entente collects information on its guests and on visitors to our websites in order to provide services that meet their needs. Information may be requested: (i) when booking a reservation or requesting a reservation, (ii) when purchasing one of our products, (iii) when joining our Plume d'Or program, (iv) when applying for a job, or (v) when responding to one of our communications (e.g., surveys, promotions or reservation confirmation). We try to collect this information only with your knowledge and, if need be, with your consent. The identifiable personal information collected could concern your name, your personal, professional and electronic addresses, your phone and fax numbers, your credit card information, your date of birth, your gender and information on your habits, such as the kind of room you prefer, your recreational activities, the names and ages of your children, and other information needed to meet special requests (e.g. a health condition that could require specific room arrangements).
Le Château Bonne Entente could collect information that is not aimed at identifying you, such as how you use our websites, your communication preferences, your travel habits, data on your stays and responses to our promotions and surveys.
Collection and Use
Le Château Bonne Entente wants you to know how we collect and use the identifiable personal information that is provided by our customers or that we ask for when they use our websites, products and services. We refuse on principle to ask you for information that is not indispensable or that is useless. Here are some of the reasons why we collect identifiable personal information or IPI:
- To provide services such as transaction processing (e.g. booking a reservation, filling out a request for information or ordering a product).
- Advertising and communications about products and services offered by Le Château Bonne Entente, our strategic marketing partners or other trustworthy third parties.
- Market study surveys to improve our service, our websites, your stay in our hotels, various means of communication, advertising campaigns or promotions.
You always have the option not to divulge personal information or to choose how you want us to communicate with you. However, this could affect the smooth functioning of some transactions. For example, we cannot book a reservation unless you give us your name.
Data Use and Divulgation
In most cases, the data that you give us are added to a database. During data processing, your IPI could be transferred to a third party service provider. At Le Château Bonne Entente, our general policy is to not sell, lease or transmit your PII to unaffiliated third parties. The circumstances under which Le Château Bonne Entente would be called upon to divulge data are as follows:
- We have obtained your consent
- The exchange or divulgation of your information is necessary to offer the best products or services that you request (e.g. a vacation package)
- The companies or service providers working with Le Château Bonne Entente require such information (e.g. credit card processing, customer service or database management service)
- Should Le Château Bonne Entente merge with, or be acquired by, another company
- In order to respect the legal or regulatory obligations required by a court of law
- In the event of an emergency, to protect the life, health or property of others
In the event that the information must be shared as noted above, we will try to limit the amount of information transmitted, depending on the situation. Unless legal action obliges us to do otherwise, we require third parties to protect your IPI in compliance with this statement of principles, as well as with the laws and regulations concerning personal information in effect.
Consent
We could need to contact you by the post, by e-mail, telephone or any other means to inform you of new products and services at Le Château Bonne Entente, of upcoming special offers from Le Château Bonne Entente, of events, improvements or any other information likely to interest you. You could also receive mail from carefully selected third parties. You will always have the option to refuse one or all of the above-mentioned communications by following the instructions in our electronic or other communications or by contacting Le Château Bonne Entente directly.
Access to Identifiable Personal Information
To ensure us that your identifiable personal information (IPI) is accurate and up to date, we encourage you to regularly check and update it, for example, should you change your home address or e-mail address or should you wish to add another means of communication. You can contact us to check and update your IPI. Please note that to prevent the unauthorized divulgation of your IPI, you could be asked to provide an ID card (or other means of identification).
In addition, some information could be stored for an undetermined period in datasaver systems or in recording files for technical, financial or legal purposes. For this reason, all of your personal information might not be completely removed from our databases despite your request.
Security Guarantees
Le Château Bonne Entente recognizes the need for information security and constantly verifies and improves its technical, physical and logistical security procedures. The Le Château Bonne Entente website has security measures to protect your personal information against loss, misuse or alteration when it is under our responsibility. Although "guaranteed security" does not exist on our off the Internet, we protect your information with procedural and technical protection methods.
We use the iHotelier Central Reservation System to book your reservations. We may also use other suppliers to meet your requests for products and services. The information collected by these outside suppliers will be used only to process your reservation or purchase and will not be used or divulged for uses other than those declared under this policy or, if otherwise, without your prior formal consent.
Online Technologies
Le Château Bonne Entente could use cookies, invisible
pixels and HTLM tags to obtain information about
you when you visit our websites. A cookie is a
small text file that is sent to your browser from
an Internet provider and is stored on your computer's
hard drive. It makes a unique identifier to your
computer, which becomes your ID card should you
return to the Le Château Bonne Entente website. Cookies
are designed to help save you time, because they
let us offer you a custom tour without the need
to re-enter your preferences each time you return
to our web pages. The cookies used by Château
Bonne Entente cannot damage your files or read
any data on your hard drive.
Cookies can also help us offer you a custom online tour as follows:
- They memorize
your user name and password for your visits
to make login easier and fasterue.
- They ensure
that you receive appropriate images and content
- They ensure that you receive all the information requested
- They also help
us give you pertinent information and target
your interests and geographical location.
The
cookies used by Le Château Bonne Entente are restricted
to our website and cannot follow you when you
surf the Internet after leaving our site. We track
the use of our website to better meet your needs and to facilitate access to information
in the future. Please note that in addition to
Le Château Bonne Entente, third parties could also
put cookies on your computer's hard drive. Château
Bonne Entente is not liable for the presence or
the absence of cookies from a third party or for
their technological infrastructures and practices
regarding their cookies. If you would rather not
take advantage of our cookies, there are two ways
that you can adjust your Web browser to deal with
them. Depending on the kind of browser you use,
you can configure it to: (i) let you accept or
refuse cookies on a case-by-case basis or (ii)
prevent you from accepting all cookies. Please
consult the supplier or manufacturer of your browser
for more details on cookie security. However,
you must also realize that refusing cookies may
affect your ability to conduct some transactions
on our websites and our ability to determine what
kind of browser you use. Le Château Bonne Entente
also uses invisible pixels, sometimes known as
Web bugs, to count the number of visitors to certain
Web pages. The data collected by invisible pixels
are used and reported as a whole and contain no
personal information. Le Château Bonne Entente could
use this information to improve our marketing
programs and their content.
Links to Other Websites
Le Château Bonne Entente provides links to other websites for your convenience and information. Le Château Bonne Entente is not liable, and cannot be held liable, for the content on any independent website, including, but not restricted to, any advertisement or advertising practice. Please note that although Le Château Bonne Entente protects your data on its website, we cannot control and cannot be held liable for the personal information protection policies in effect on third party websites, including websites owned or under the control of independent franchises, third party owners or owners using the name of a Le Château Bonne Entente brand or websites that are not controlled or authorized by Le Château Bonne Entente. The links to third party websites from our websites have different personal information protection policies, data collection practices and security measures. We are not liable, and cannot be held liable, for the practices, policies and security measures used by third parties on their websites. We encourage you to contact them to learn more about their personal information protection practices, policies and security measures before divulging any personal information. We recommend that you read the statements of principle and website link policies to learn how these websites collect, use and store data.
Minors
Le Château Bonne Entente does not ask for and does not want identifiable personal information directly from minors. However, we cannot always determine the age of people who access and use our websites. If a minor (as defined under current law) provides us with information without the consent of his parents or legal guardian, we encourage the parents or representative to contact us so that we may delete this information and remove the data concerning the minor in question from our mailing lists for future marketing information from Le Château Bonne Entente
To Contact Us
Contact us to update your data, change your communication preferences or should you no longer wish to receive marketing information from Le Château Bonne Entente in the future. Contact us.
Statement of Principle Updating
Le Château Bonne Entente could modify this Statement of Principle to adapt to changes in regulation, to meet business requirements or to comply with the demands of our customers, establishments, strategic marketing partners and service providers. Updated versions are posted on our website with the date of updating to keep you informed of the date of the latest revision of the Statement of Principle.
Last revised: May 3, 2007
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